Shipping policy

Where we ship
We currently ship to all addresses in the United States and Switzerland. Some products are available in the United States only; this is shown at checkout.

Shipping cost
Shipping is free on every order.

Delivery times
Orders are processed within 1 to 3 business days and usually delivered within 7 to 15 business days. During the holiday season, deliveries can occasionally take a few extra days. You will receive a tracking number by email as soon as your order ships.

Switzerland: import fees
Most orders to Switzerland arrive with no import fees. For orders over about CHF 60, the carrier may charge Swiss import VAT and a handling fee on delivery. If this happens, email us the receipt at dusk.co.shop@gmail.com and we will refund these fees in full.

Shipped from our partners
Your items are shipped directly from our partner warehouses, in the United States or overseas depending on the product. If you order several items, they may arrive in separate packages, each with its own tracking number.

Late or missing package
If your package has not arrived within 20 business days of shipping, email us at dusk.co.shop@gmail.com and we will find a solution: a replacement or a full refund.