Refund policy

Returns
You can return an item within 14 days of delivery. It must be unused, in its original condition and, whenever possible, in its original packaging. To start a return, email us at dusk.co.shop@gmail.com with your order number and we will send you the return address and instructions. Please do not send items back without contacting us first.

Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or was not what you ordered.

Damaged or defective items
Please inspect your order on arrival. If an item is damaged or defective, contact us within 5 days of delivery with a few photos of the item and its packaging. We will send a replacement or issue a full refund, at no cost to you.

Refunds
Once your return is received and inspected, we refund you within 10 business days, using your original payment method.